Manuscript received January 15, 2023; revised February 24, 2023; accepted May 4, 2023.
Abstract—Universities assist prospective students by giving
counselling services and information, which is usually done
directly at the educational institution, over the phone, or
through social media accounts that is available on the college
website. However, increasing visitors cause longer wait times
due to officers’ restricted availability, resulting in lower
satisfaction among prospective new students. Furthermore, this
service is only available during university or college business
hours. One possible solution to solve this problem is to use a
chatbot to answer frequent questions raised by prospective new
students. Intelligent chatbot for university admission is
discussed in this study. Botsify platform was used to develop the
chatbot for admission. 42 postgraduate students clicked on the
chatbot link, most of them from Princess Nourah University.
These students interacted with the chatbot by asking numerous
questions and receiving responses from the chatbot. The
chatbot performance was measured by using both the chatbot
usability questionnaire and Confusion Matrix. According to the
study’s findings, the chatbot system that was created could
correctly and adequately answer questions provided by
prospective students while the questions were stored in the
chatbot knowledge. The measurement of chatbot performance
was done by using Chatbot Usability Questionnaire (CUQ)
which consisted of sixteen balanced questions about various
elements of chatbot usability. The participants’ number of the
Chatbot Usability questionnaire were 22. The result of the CUQ
average was 76.6. At the same time, the Confusion Matrix was
used to evaluate the chatbot performance and the accuracy of
the chatbot was 91%.
Index Terms—Chatbot, intelligent system, admission, higher
education, usability test
Alaa Aloqayli is with College of Computer and Information Sciences,
Princess Nourah Bint Abdulrahman University, Riyadh, Saudi Arabia.
Hoda Abdelhafez is with College of Computer and Information Sciences,
Princess Nourah Bint Abdulrahman University, Riyadh, Saudi Arabia and
Faculty of Computer and Informatics, Suez Canal University, Ismailia,
Egypt.
*Correspondence: hodaabdelhafez@gmail.com (H.A.)
Cite: Alaa Aloqayli and Hoda Abdelhafez*, "Intelligent Chatbot for Admission in Higher Education," International Journal of Information and Education Technology vol. 13, no. 9, pp. 1348-1357, 2023.
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).