Manuscript received November 13, 2022; revised January 2, 2023; accepted February 14, 2023.
Abstract—The study aims to investigate the factors that
impact e-learning adoption among employees in Lebanese
corporations. While prior research has mainly focused on
developed countries, this study aims to fill the gap in
understanding e-learning adoption in the context of Lebanon. A
qualitative exploratory study was carried out with 12 employees
and managers from four organizations using e-learning
solutions. The study identified several key factors that influence
positive attitudes towards e-learning, including management
support, recognition, access to resources, and more. A model
based on the Technology Acceptance Model 3 was then
proposed to better understand e-learning usage within
Lebanese corporations and provide guidance on improving
e-learning adoption rates. To enhance e-learning adoption
among employees, it is recommended that Lebanese
corporations prioritize management support and recognition,
establish regular monitoring practices, improve communication,
provide relevant and quality content, implement user-friendly
and interactive platforms, incorporate gamification elements
and recognition tools, reduce barriers, and emphasize the
personal and professional benefits of e-learning. It is important
for corporations to continuously monitor and adapt their
e-learning strategies to fit the subjective norms and social
environment of their employees. This study offers valuable
insights and practical guidance for corporations looking to
implement e-learning solutions and improve adoption rates
among their employees. It serves as a reference for future
research on e-learning adoption in Lebanon and highlights the
need to understand the factors that influence e-learning
adoption to improve the success of e-learning programs and
enhance organizational performance and employee
development.
Index Terms—E-learning, e-learning usage, organizational
e-learning model, qualitative study, Lebanon
May El Horr is with the ESA Superior School of Business, Lebanon.
Jean-François Lemoine is with Pantheon-Sorbonnes University, France.
*Correspondence: may.elhorr@gmail.com (M.E.H.)
Cite: May El Horr* and Jean-François Lemoine, "Developing an Organizational e-Learning Usage Model: A Qualitative Study on the Case of Lebanon," International Journal of Information and Education Technology vol. 13, no. 7, pp. 1117-1128, 2023.
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).