Manuscript received August 20, 2022; revised September 5, 2022; accepted November 1, 2022.
Abstract—After some time of lockdown experiences, limited
attention for feedback and the absence of feedback
digitalization frameworks suggests rethinking traditional
feedback practices toward post-pandemics digital/hybrid
education. This research surveyed feedback digitalization needs
in the context of online education in high education institutions
in the Netherlands and Germany during the COVID-19
pandemic. The dimensions surveyed included preferences for
feedback such as typology of feedback (e.g., cognitive,
behavioral, etc.), formats (e.g., written, audio, video), online
instruments, and features for communicating feedback. The
results suggest that online instruments supporting features for
effortless interactivity are among the highly preferred digital
options for giving/receiving feedback. When given online,
inclusive formats of feedback that inform learners not only
about their own but also peer performance were also found to
be among highly rated options. The increased need for inclusive
feedback with peers, however, may also negatively affect
students’ mastery orientations. Thus, balancing online with
offline approaches should also be recommended when
considering feedback digitalization approaches.
Index Terms—Digital feedback, online feedback, feedback
communication instruments, use of technology for feedback
The authors are with the University of Twente, Netherlands.
*Correspondence: g.sedrakyan@utwente.nl (G.S.)
Cite: Gayane Sedrakyan*, Stéphanie M. van den Berg, Bernard P. Veldkamp, and Jos van Hillegersberg, "Analysis of the Feedback Digitization Needs in Higher Education: Experiences from Lockdown Education in the Netherlands and Germany," International Journal of Information and Education Technology vol. 13, no. 5, pp. 778-784, 2023.
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).