International Journal of
Information and Education Technology

Abstract

The research aimed to analyze trust, awareness of service, perceived ease of use, perceived usefulness and the intention to use experience. The research was conducted in Bank of Makassar, Indonesia. The data were obtained using questionnaire given to customers. The populations were customers of Bank listed as service users of Internet banking. The sample was selected using simple random sampling method . The hypotheses were tested using of Structural Equational Modeling (SEM) method by means of AMOS program. The results of the research indicate the that among the eleven hypotheses, six of them are significant, while the other five not significant. Trust has a significant relationship with to perceived ease of use. Trust does not have a significant relationship with perceived usefulness. Trust has a significant relationship with intention to use. Awareness of service has a significant relationship with perceived ease of use. Awareness of service has a significant relationship with perceived usefulness. Awareness of service does not have a significant relationship with intention to use. Perceived ease of use has a significant relationship with perceived usefulness. Perceived usefulness does not have a significant relationship with intention to use. Perceived ease of use has a significant relationship with intention to use modernized by experience. Perceived usefulness does not have a significant relationship with intention to use modernized by experience.